If your iPhone won't plow on or is frozen

If your iPhone has a frozen screen, doesn't respond when you lot touch it, or becomes stuck when y'all turn it on, learn what to exercise.

  • iPhone screen is black or frozen

  • iPhone is stuck on the Apple logo

If your screen is blackness or frozen

Follow the steps for your device.

On your iPhone eight or later, including iPhone SE (2nd generation)

  1. Press and apace release the book upwardly button.
  2. Press and quickly release the volume down button.
  3. Press and agree the side push button until you come across the Apple logo.
    An animation of an iPhone with arrows pointing to the volume up button, then to the volume down button, and then to the side button.
  4. If your phone doesn't plough on, follow these steps to bank check your hardware and charge your phone. Yous might need to charge for up to an hour.
  5. If your phone still doesn't turn on, contact Apple Back up.

If your iPhone turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:

  1. Connect your iPhone to a estimator. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
  2. Select your iPhone on your computer.
  3. While your iPhone is connected, follow these steps:
    • On your iPhone eight or later, including iPhone SE (2nd generation): Press and speedily release the volume up button. Press and apace release the volume down button. And then press and hold the side push button.

      An animation of an iPhone with arrows pointing to the volume up button, then to the volume down button, and then to the side button.

    • On your iPhone 7 or iPhone vii Plus: Press and concord the side button and volume downwardly button at the aforementioned fourth dimension.
      An iPhone with arrows pointing to the volume down button and the side button.
    • On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the tiptop push at the same time.
  4. Keep property the buttons until you run across the recovery mode screen.
    An iPhone showing the recovery mode screen.
  5. When you go the pick to restore or update, cull Update.
    A Finder window showing a prompt with the choice to update or restore your iPhone. Update is selected.
  6. Your computer volition download the software for your device. If it takes more than than 15 minutes, your device will leave recovery fashion. Repeat steps 2-iv.

If yous need more assist

Published Appointment: